Returns/Refunds

Returns

For Safety, hygiene purposes, and due to the nature of our products (personal care) we are unable to offer refunds, returns, or exchanges for our products. ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. Please note Lexi Bea Naturals reserves the right to refuse all returns, reshipments, and refunds. In the event that a product arrived damaged or defective the customer must contact customer service at info@lexibeanaturals.com within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. If you received an incorrect item, please provide us with your order number along with a photo of the incorrect item you received.

Please double check your shipping address before checking out. We cannot accommodate address changes. You will have to file a claim with the shipping carrier that is on your tracking information.  

Refunds

Once your return is approved, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  There are certain situations where only partial refunds are granted this includes any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery.